Legal & Compliance

Cancellation Policy

Last Updated: October 2023 | NexusClash Esports Directory Ltd

01

Registration requests

When you submit a team registration request via NexusClash, you are applying for a slot in a specific tournament division. This request is subject to review by the tournament administration. Submitting a request does not automatically bind your roster to the event until it is officially accepted by the organizer.

02

Cancellation

Team registration requests may be cancelled through our portal prior to the official bracket lock date of the respective tournament. To withdraw your roster, you must submit a cancellation notice via your team dashboard or by contacting our support desk. Late cancellations may result in penalties applied by the specific event organizers.

03

No payment through site

NexusClash operates strictly as an informational directory and registration facilitator. We do not process direct payments, entry fees, or handle prize pool distributions. Any financial commitments required by a tournament are handled entirely off-platform directly with the verified event sponsors or organizers.

04

Provider policies

Each tournament listed on NexusClash operates under its own specific official rulebook. If an event requires an entry fee or offers premium features, the refund and cancellation rules of that specific organizer will apply. We strongly encourage all team captains to review the provider's official documentation before committing their roster.

05

Support

If you encounter issues withdrawing a registration request or need assistance communicating a roster change to a tournament administrator, our support team is available to help mediate and ensure your request is processed before critical deadlines.

06

Contact

For any questions regarding registration cancellations or to report an issue with an event organizer's policies, please reach out to us at support@top-casinosites.ro. We are here to ensure a transparent and fair competitive environment.

Need to cancel a registration?

Contact support@top-casinosites.ro before the bracket lock date to withdraw your team.